How to set up registration payments for your program
Note: You can set up payments for your program space and for the sub spaces inside your program. Whether your program is free or paid, there can be paid sub circles inside of it. You might use them for additional paid content or discussions.
Choose your program space (click on the name of your program), click on Manage on the top menu and select the Main settings tab. Here you will be able to change the privacy status of your program and make it paid.
Click on the Privacy and payment settings to expand the menu. To make your program paid, choose the Paid option. The settings will be saved automatically. After that press the green Connect button. You will be redirected to the Stripe website.
Sutra uses Stripe financial services and software to collect payments. If you would like to collect payments via your Sutra registration page you need to connect or create a Stripe account.
Note: Stripe is a third party payment processing platform with the highest grade of payment processing security. It collects payments and then deposits money to your bank account taking the standard credit card processing fee of 2.9% plus 30 cents per transaction. Stripe does not charge monthly or annual fees.
You can find all the necessary information about how to get started with Stripe in their support resources: https://support.stripe.com/.
4. Once you’ve connected your Stripe account and returned to the Main Settings you will have access to all the payments settings.
Note: Please note that if you prefer to use other payment services you are recommended to set your program’s privacy level as Private. In this case the registration page of your program will be accessible only to the participants you invite using their personal email addresses.
Let’s look at the Payment settings.
To collect money for your program through Sutra you can choose One time, Flexible or Recurring payment options.
One time payment
One time payment setting gives you the possibility to set a fixed price for your program that will be charged once during the registration process.
Note: The Stripe payment processing fee is fixed but the Sutra fee depends on your membership plan. If you decide to collect payments through the Sutra registration page we recommend upgrading your account to minimize the fee you pay.
Basic plan - 21%
Personal - 2%
Professional - no Sutra fee
Organization - no Sutra fee
Select the preferred currency
In the payment details here you can select the preferred currency.
Note: If you want to choose a flexible payment option you should first choose the One time payment setting, select the currency and then opt for the Flexible payment option.
Important: Create the registration page for the paid program
Note: Please, make sure you edit the registration page for your program.
You’ve set up your payment settings and can work on the registration page. You can read about the registration page creation process here.
Note: You can invite people to your program circle with a special price or even for free. For this, go to program space and press Invite. Here you can invite particular members using their email addresses, writing an optional message and setting an individual price. They will receive a unique invitation to register with the email that you used to add them.
You can access the members area by clicking: Manage→Members→Invited.
The flexible payment option enables you to offer different payment levels or allow the participants to pay what they can. If you opt for this option you will be asked to create a payment survey with payment options. The participants will go through this survey before they pay for your program.
Note: The flexible payment option is available on the membership plans with the survey feature (Professional, Organization) and is not available on the Basic and Personal plans (see our Membership plans here).
If you click on the Create payment survey link you will be transferred to the survey area of your program. You will always be able to find it through Manage→ Surveys and manage all your program surveys there. Now press the blue Create survey button.
IMPORTANT: After you create a survey, don't forget to return to the settings and SELECT the survey to add it.
2. Write the title for your payment survey which will then be visible on your registration page. Examples: Select your payment options, Choose your tuition, etc. Then click on Add Payment Request.
3. Write a prompt (e.g. ‘Please select a payment amount’), select a Multiple or Single choice option and set your payment levels.
Note: You can create the payment levels yourself or allow the participants to pay what they can. Please note, that if you leave the amount field blank the participants can write 0 USD and not pay in this case. To avoid this you can set a minimum recommended amount in your instructions.
4. When you complete the survey press the green Save survey button.
5. IMPORTANT! Then go back to the Main settings and the Privacy and payment settings. Click on the Flexible payment option and in a drop-down menu select the survey you have just created. Scroll down the page and press the green Save settings button.
Note: The participants will need to create an account on Sutra to answer the survey questions and proceed to payment.
Note: If you want your payments to be in a currency other than USD you can change it here in the One time payment option. After that, switch back to the Flexible option.
If you are charging a fee for your program, you'll find a list of confirmed paying members in Manage→Members→Payments. While the payment structure is created under the Main settings, managing incoming payments is in this section.
Add a pay-it-forward option
What the participants will see during the registration:
If you want to create a paid program with a regular subscription, you will need to choose the Recurring payments option.
Here you will be able to specify if you want to charge it monthly or yearly and indicate if you would like to charge your members several times or stop charging them on a specific date.
If you choose to automatically stop the payments you will also be able to automatically remove the member at the end of their payment period.
Otherwise you will need to remove the member from the circle manually or choose to stop charging the member to end the regular subscription (Manage→Members).
How to end regular subscription
Note: if you are running a program with a regular subscription, please, let your participants know that to cancel this subscription and stop regular payments they will need to leave the circle or simply remove them from your side. Only after that, they can delete their Sutra account if they want to.
You can also choose to stop charging a member without removing this person. This will cancel their repeating Stripe payments.
How to remove or stop charging a member:
How to leave a circle as a participant: